Refund Policy

1. Do we collect and store your credit card information?

No. We do not collect and store your credit card information. During the purchasing process, you will enter your credit card information directly into the form posted by the credit card payment gateway. Hence, all your credit card information will be collected and secured by the credit card payment gateway directly, in the most secured way.

2. How do we store your contact information that you enter during the purchasing process?

All customer’s contact information, choice of products and delivery date entered at the Delivery Information Form during the purchasing process are stored in our secured merchant server database. All the printouts for record purpose are securely kept.

3. Who will deliver the products?

We process the delivery only through reputed couriers. If there is no courier service available in your area, we will ship your consignment via Registered Book post or Speed post operated by the Indian Postal Service.

4. Are there any cancellation charges?

If you cancel your order before your product has been dispatched, we will refund the amount after deducting a nominal charge of 10% of the order value.

5. What recourse do I have in case I receive a defective/damaged/wrong item?

If you have received an item that is damaged/defective or wrong, just email us at the earliest at customercare@bharatsteels.com you must return the item unopened and in its original packaging, for a full refund.

We will not entertain any complaint of any order after 7 (Seven) working days from the date of delivery of the order.